RF Code’s real-time data center solutions are similar to full stack IoT solutions that achieves its value when deployed as a solution. The wire-free sensors communicate on a patented air protocol to the gateways, and then that data is available in our integrated software. We do not have a hardware only solution.
Support response times are as follows:
|Issue Severity||Response Time|
|1 - System Down||1 Business Hour or Less|
|2 - Major System Issue||2 Business Hours or Less|
|3 - Minor System Issue||4 Business Hours or Less|
|4 - Configuration or General Questions||1 Business Day or Less|